Take a look at what our customers are saying about their experience at Betten Imports:
Jimmy Howard was the sales consultant that assisted me with the purchase. This is the second vehicle that I have purchased from Betten with Jimmy's help. I returned because of Jimmy's professionalism, honesty and knowledge. Other family members feel the same way about Jimmy and have purchased vehicles as well. Jimmy gets an A+ in every category and because of him I will surely return if I am interested in purchasing another vehicle.
Survey
1. How would you rate your sales consultant on the overall experience with your recent vehicle purchase/ lease? 10
2. How would you rate your sales consultant's honesty and integrity? 10
3. Did your sales consultant utilize your time at the dealership satisfactorily? Yes
4. How would you rate your sales consultant's knowledge of the models and features available? 10
5. Was your sales consultant courteous? Yes
6. Were you offered a test drive? Yes
7. Were the Mercedes-Benz certified pre-owned limited warranty and optional extended limited warranties reviewed to your satisfaction? Yes
8. Were the vehicle's features and controls demonstrated to your satisfaction? Yes
9. How satisfied were you with the amount of time required on the day of delivery? 10
10. How satisfied were you with the overall condition of your vehicle on the day of delivery? 8
11. If the vehicle was equipped with Sirius satellite radio, were you offered to have your account activated by the dealer? Yes
12. Were you offered the following warranty materials i.e. service & warranty book, delivery check list and CARFAX vehicle history report? Yes
May 16, 2011
I had exceptional service on my E320. However, what makes your dealership standout. My car developed a malfunction last Monday night. I am from Ionia. The receptionist stayed on the phone with me until I arrived at the dealership approximately at closing time. Brad took my car in and set an appointment for service. However, no loaner cars were available. I needed to get back to Ionia because I had patients scheduled for surgery in the morning. Brandon Weber found me a car on the lot and let me take it back to Ionia until my car was fixed. he understood my dilemma and took care of the problem. I left for Ionia that night in a GLK. I have been telling everyone of this exceptional deed Brandon did for me. It really meant a lot. Thanks Betten and Brandon.
- J.K.
I am so pleased with the attention I received concerning the purchase of my new vehicle. Everyone was kind and respectful throughout the entire transaction. I appreciated the time spent in making sure that my experience at Betten Imports was very much improved since my dealings in the used car division of the organization. I would now encourage anyone to shop for a new car at Betten Imports as a result. Thank you so much for taking the time to listen to me and for responding in such a fair and kind manner.
Sincerely - BP
February 24, 2010
Dear Mr. Betten,
My wife, Nancy, and i stopped by your showroom to only look! We especially wanted to see the Volkswagen line. Within a very short time we nearly agreed to a proposal laid out by Kim Thompson. It only took until the next day for us to make a positive decision.
Kim, along with the expert assistance of Bernard Saayman, were the most professional, yet low key, representatives of any automobile dealership I have ever met; and, I have met many. By my recollection, I have purchased 13 new automobiles in the last 20 years, and many more before then. I just can't remember.
Sales Manager Kim was great in handling our questions and concerns. He has a talent for handling people with his expertise based on his intelligence, keen sense of humor and fair play.
My wife loves her White 2010 Wolfsburg Edition Tiguan more than she liked the BMW X3 that we recently turned in.
Our total experience, from beginning to end, was made easy by your entire staff and was truly unlike any we have ever experienced.
Thank you, and please pass on our appreciation to one and all at Betten Imports.
Sincerely,
J Thomas Brinker
The transaction was smooth and I'm happy with the vehicle. It's sharp and fun to drive. - Loren
We enjoyed working with Eric. He was very helpful and took the time to explain all the features to my wife. I would definitely recommend him to my friends. - Iyer
Bernard, I want to tell you how much I appreciated your expertise and customer service. You took considerable time to explain and demonstrate the car's features to Nancy and me. Your straightforward approach made us feel respected and listened to. In short, you made the car buying experience as good as it gets. The Jetta Tdi is a pleasure and a joy to drive. We will gladly recommend you and Betten Imports.
Thanks - Dan
To Marty, Brad and the others
As always you guys are great! Thanks so much for all you do for me and the maintaining of my vehicle. It's always a pleasure bringing in my vehicle and knowing that anything I need will be addressed with the utmost concern for not only my Passat, but also the great rapore that we enjoy, a true friendship. Thanks again to you guys and everyone at Betten Imports! - Carl
It was nice to see a familiar smiling face throughout the years, Marty, the service manager he has been a true valued customer service rep even though he was not the person servicing me. He took the time to chat with me. - Sylvia H.
Prompt, courteous service. - Jean E.
Great job - as always! - Paul A.
Jim is great. - Mike M.
Service is always excellent! - Gina M.
Jim, Wendy and Jodi - excellent service. - Sandy G.
Mr. Betten,
I wanted to take a moment to communicate how wonderful my recent experience was dealing with one of your dealerships. I entered Betten Imports on a Saturday, close to closing, with questions on the Jetta TDI. I was immediately introduced to Thomas Harju and was told that he was an expert on the Jetta and specifically the TDI. Now, I am in sales and understand that Tom may have been "up" in the process of dealing with the next customer that walked through the doors, but I quickly found that Tom was beyond an expert.
He exhibited a great deal of passion for the vehicle, as well as his expertise. He took all the time required to clearly demonstrate the features and the benefits of the Jetta TDI. He made sure that I fully understood the unique characteristics of the diesel engine, as I was new to this concept. I am hard pressed to find a time when I have purchased something where the sales representative had a stronger knowledge than Tom has on the Jetta TDI. I have to say, the knowledge and passion that Tom exhibited played a large part in me purchasing my Jetta TDI from your dealership.
Tom extended his high level of professionalism after the sale, as well. I was impressed with the time he took to walk through the manual in great detail and the tour he provided of the dealership. He made sure I was introduced to key members of the extended team that I may engage with down the road. He also followed up a week after my purchase to see if there were any outstanding questions or issues that needed to be resolved. After 2 weeks and 1,750 miles, I am very pleased with the vehicle and my decision to purchase a Jetta TDI. I am confident this vehicle and your dealership will treat me well moving forward. I will refer your dealership and Tom to friends and family with confidence based on my experience.
Regards,
Edward
