Average Score (182 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

182 Ratings

4.9 Average

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  • Mary R.02-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Brought car in for recall work. Was given a loaner, which was appreciated. Was told the work was completed, but when I picked it up, the driver side door didn’t work ( door handles were the warranty work) I didn’t have time to leave the car there, as I was leaving shortly for vacation. Rickey was very helpful scheduling a return appointment and apologized profusely. He was very professional, as was Cassie and Brooke. My disappointment is w It’s the technician, who must not have checked to ensure the recall work was correctly done.

  • Gloria M.02-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Erica P.02-17-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Jacob was very knowledgeable about the new 2025 Jetta. He was helpful and great to work with!

  • Lauren V.02-17-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • James B.02-14-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

    The service writer was very professional and helped answer any questions I had. The oil change also took less time than I was told.

  • Emily K.02-14-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Nancy P.02-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Great service Great people Great outcomes

  • Lindsey S.02-09-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    I always have a good experience with Betten imports, mostly thanks to Brooke, who takes the lead on communicating with me during service appointments. Love their pick up/drop off service also!

  • John N.02-06-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    Everyone was very supportive and answering all questions.

  • Andrew H.02-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Ricky was phenomenal. He did not push anything on me but did educate me to give me the opportunity to make the best decision for me and my vehicle.

Customer Reviews & Testimonials

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