Average Score (182 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

182 Ratings

4.9 Average

Models
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  • John K.11-07-2024

    TYPE:ServiceMODEL:JettaYEAR:2023

    James in Service and the mechanic were Rock Stars.

  • John B.11-07-2024

    TYPE:ServiceMODEL:Golf RYEAR:2018

  • Donald G.11-07-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Our sales representative is new, but he was very eager to help ... and did help !

  • Cary J.11-01-2024

    TYPE:ServiceMODEL:PassatYEAR:2020

    they were very responsive!

  • Hildeberto R.11-01-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Judy M.10-29-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Peter R.10-28-2024

    TYPE:ServiceMODEL:ID.4YEAR:2022

    Once part arrived 6 wks after stated estimate the service was great. Not blaming Betten or any of its service advisors. Just the one glitch.

  • Mary M.10-26-2024

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Roger W.10-24-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    I’ve had my car in 3 times for engine hesitation when accelerating. I’m advised by the service writer each time that there’s no fault code coming up so there’s nothing they can do to remedy the situation. I’ve had 2 close calls (Side impact collisions) due to this engine hesitation. The engine also uses oil, needs to be topped off with oil twice between oil changes.

  • Jon S.10-23-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Quick work, comfortable waiting area

Customer Reviews & Testimonials

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Your voice and experiences matter. When you choose Betten Volkswagen, you'll find that our dealership prides itself on delivering a higher tier of service that sets us apart from the competition. Whether you live in or around Grand Rapids, Betten Volkswagen wants to be your first choice for an amazing dealership experience.

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