TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
…customer service is professional and personal in regards to service…
Average Score (191 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2025
Made time for me, gave updates, very friendly. Much better service than Maple Hill in Kzoo.
TYPE:ServiceMODEL:TiguanYEAR:2024
Professional and friendly.
TYPE:ServiceMODEL:TaosYEAR:2023
Friendly and informative. Also very prompt.
TYPE:ServiceMODEL:Golf RYEAR:2018
Good service and wait lounge experience.
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
I made an appointment online to have a check engine light diagnosed. I was able to book an appointment for two days out, when the dealership closest to me told me it would be a month and a half before they could look at my car. I arrived at the dealership about ten minutes early. I pulled in to the service bay and Ricky promptly greeted me. He quickly got all of the pertinent information from me and my vehicle and the service team quickly got to work on my car. I opted to wait for the repair, since it was an hour away from where I was living. Betten has a great waiting room, with coffee, water and cookies. I was comfortable with waiting and also checking out the new ID.Buzz van in person. The diagnostic work turned out to be a faulty oil pressure relief valve. It was replaced under warranty, with no charge and I was on my way again in a little over an hour. It was a great dealership experience and I will gladly drive the extra half hour to receive this level of service. Thank you, Ricky and the Betten VW service team.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:ArteonYEAR:2023
Would go with 5 stars but have been unable to get help with the app remote start since I purchased the car. It has never worked and no one ever has a solution. Other than that, service was good and timely.
TYPE:ServiceMODEL:TiguanYEAR:2020
Service agent Brooke was exceptional.
TYPE:ServiceMODEL:AtlasYEAR:2019
Every time I've had to bring my Atlas in, Brooke has been amazingly accommodating, helpful, and great with communicating with what needs to be done with my car! Although I most likely will not get the suggested repairs done at Betten, I have appreciated the thoroughness and the attention to my questions/concerns.