Average Score (182 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

182 Ratings

4.9 Average

Models
Types of Survey
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  • Ben A.07-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Ibrahim T.07-28-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2021

    Exceptional service

  • Anthony N.07-25-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    Ricky was a great help! Highly Recommend!

  • Mary L.07-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Very good customer service! Promptness helpful and friendly.

  • Donna Y.07-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    Communication about what was going and needs to be done. The gentleman that gave me a ride was very pleasant.

  • Stephan B.07-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Michael D.07-19-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2025

    Awesome Sales person Jacob, awesome dealership

  • Charlyn B.07-19-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Tracy F.07-16-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Ron V.07-14-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Very professional. Prompt. Have a hard time giving anybody a 5.

Customer Reviews & Testimonials

Betten Volkswagen Wants to Hear Your Voice

Your voice and experiences matter. When you choose Betten Volkswagen, you'll find that our dealership prides itself on delivering a higher tier of service that sets us apart from the competition. Whether you live in or around Grand Rapids, Betten Volkswagen wants to be your first choice for an amazing dealership experience.

One of the ways you can help keep us honest is by sharing your experience. When your voice is expressed, we're able to change and grow for the better. Leave a review or testimonial today. Tell the world how we did.

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We invite you to take a few minutes to leave a comment about how we did. Did you come in for service? Were you ordering parts? Perhaps you were looking for a new or pre-owned vehicle. No matter what brought you to our dealership, we want to know all about your experience.

You're welcome to leave a comment on our website so that our team can review it and determine how the experience went. If there is an area where we can improve, we will do so. You're also invited to interact with us on one of our social media platforms. Regardless of how you choose to share your experience, we want you to know that your comments are important to us.

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Sharing your experience is important because it lets other prospective customers know if we're the right dealership or service center for them. When you leave your impression online, you can reach hundreds, if not more, people. It's a great way to impact the future and help your neighbors find the dealership that's right for them.

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