Average Score (191 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

191 Ratings

4.9 Average

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  • Leila G.09-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Helpful staff, comfortable waiting room, speedy service

  • Walter E.09-30-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    We had some delays with financing from the bank but the dealership employees were incredibly helpful and patient.

  • Nick S.09-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

    Service was done on time and as expected.

  • Terence M.09-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    I needed an inside detailing of my VW Atlas. I got an appointment right away, and the detailing was excellent. I was working from home on Zoom calls in the afternoon, and the Betton people were great. They delivered my car, which I appreciated.

  • Courtland H.09-21-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Brooke the Volkswagen service advisor was awesome! She stayed in constant communication with me and kept me updated on my vehicles status. Betten was able to get my vehicle in the very next day after I called and got my repairs completed in a timely manner. Excellent service!

  • Bruce A.09-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Michael D.09-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Betten Imports Volkswagen service department is one of the best I’ve ever dealt with, Brooke. The service advisor is absolutely outstanding.

  • Aaron M.09-20-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

  • Mitchell S.09-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Did my 80K service and found a potential problem that needed immediate attention before I took a trip out of state. Service got it taken care of before the trip. Had no issues during the trip. Vehicle performed like a champ. Peace of mind!

  • Susan J.09-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Everything done as expected