TYPE:ServiceMODEL:JettaYEAR:2021
Extremely courteous, efficient & knowledgeable service attendant!
Average Score (182 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2019
I was pleasantly surprised that the service I had done was done so quickly.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:SalesMODEL:JettaYEAR:2025
Easy, Professional, Courteous and Friendly Service
TYPE:ServiceMODEL:AtlasYEAR:2024
Since I purchased my 2024 VW Atlas approximately one year ago (@20,000 miles currently), I have had to make three appointments to the service center. My first visit was for a Recall on the Infotainment System. I was having no issues with this system until one week after the "fix" when the screen would go fuzzy and be difficult to read about 1-2 times per week. I decided to wait to call fr an appointment to fix the "fix" until I had another reason to visit the Service Center. Luckily for me (haha), another Recall came in the mail for the hood cover in March 2025. At my visit on March 19, the fixed the Infotainment system glitch, temporarily fixed the second recall on the hood cover (was told a permanent fix would need to take place at some time in the future), and they found an oil leak in the system. That appointment took 3 1/2 hours even though I arrived on time for the appointment. They did not have the part for the oil leak repair, so I had to make another appointment. That appointment took place on April 16 and I arrived on time. That time I sat for 2 hours! The Service Counter guy (who has been very friendly) said he was sorry that I had to wait longer than expected. SO, in less than one year after purchasing a brand-new car I have had three service appointments, waited 3 1/2 hours and 2 hours for two of those appointments, had two recalls and a repair needed for an oil leak, will still have a future appointment for the permanent repair to the hood cover some time in the future, and I am frustrated. Like I said, the service counter man has been very kind and helpful and I love my Atlas, but I feel like this is excessive. I was also promised all weather car mats by my salesman which I never received. I would appreciate some form of compensation for all of my inconveniences. Thank you.
TYPE:ServiceMODEL:JettaYEAR:2019
Brooke, the agent, was knowledgeable, courteous, and responsive.
TYPE:ServiceMODEL:TiguanYEAR:2023
The service was great. Staff was helpful. Only reason I didn't give 5 stars was that it took longer than I thought.
TYPE:ServiceMODEL:TiguanYEAR:2024
Ricky was very friendly and helpful answering our questions and explaining what happens at the different intervals. Solved our problems quickly and ordered a neede part. We have recommended him to our son for service when he needs it
TYPE:ServiceMODEL:TaosYEAR:2024
As a customer I was kept informed about the process and it was done I a timely matter
TYPE:ServiceMODEL:TaosYEAR:2022
Brooke is great. Very helpful and very prompt to address questions.
Customer Reviews & Testimonials
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